ONLINE PURCHASES — FULL PRICE

Full-price items purchased directly from HARA Concept online are eligible for a return for refund or an exchange.

Please email customercare@haraconcept.com within 7 calendar days of delivery, including your order number and the item you wish to return or exchange.

Returns and exchanges are accepted only if the item is received by HARA in the condition described under “Item Condition” below.

ONLINE PURCHASES — DISCOUNTED ITEMS

Discounted items are eligible for exchange only, unless expressly marked “Final Sale” before purchase. No refunds are offered for changes of mind on discounted purchases.

Exchange requests must be submitted within 7 calendar days of delivery.

Exchanges are accepted only if the item is received by HARA in the condition described under “Item Condition” below.

POP-UP PURCHASES

Pop-up purchases are eligible for exchange only. No refunds are offered for changes of mind, except where required by law.

Please request your exchange within 7 calendar days of receiving your item. For items taken home at the event, this period begins on the purchase date. For items shipped afterward, it begins on delivery.

Exchanges are accepted only if the item is received by HARA in the condition described under “Item Condition” below.

Items expressly marked “Final Sale” are excluded from exchanges.

FINAL SALE & PERSONALIZED ITEMS

Items clearly identified as “Final Sale” before purchase cannot be returned for a refund or exchanged.

Personalized, monogrammed, and custom-made items are also excluded from change-of-mind returns and exchanges.

These exclusions do not affect your rights regarding defective or incorrect products or any other mandatory consumer rights.

ITEM CONDITION

To qualify for a change-of-mind return or exchange, items must arrive at HARA:

• Unworn, unwashed, unaltered, and in their original, resaleable condition.
• With all original tags attached and any garment security seals intact.
• Free from stains, makeup, perfume, smoke, other odors, and signs of wear or damage.
• With all original product packaging, garment bags, and accessories included.

Outer shipping packaging may be opened to try on the item. Please package the item securely for its return.

These requirements do not limit your rights regarding items delivered damaged, defective, or incorrect.

HOW TO REQUEST A RETURN OR EXCHANGE

Email customercare@haraconcept.com within the applicable 7-calendar-day period. Include your order number, the item concerned, and whether you are requesting an eligible refund or exchange.

Written authorization is required before shipping any item back. We will provide the designated return address and instructions.

Authorized items must be handed to the carrier within 7 calendar days of our written authorization. Please retain tracking and proof of shipment. The package does not need to reach us within that period.

SHIPPING & IMPORT CHARGES

The same return and exchange policy applies to U.S. orders regardless of where HARA ships the item from.

Any applicable import duties and taxes are included in the total shown before payment and handled by HARA. No additional import payment is due upon delivery.

For eligible changes of mind or customer-requested exchanges, customers are responsible for return shipping and replacement shipping charges disclosed in advance.

HARA will provide a return label or an agreed shipping arrangement. Any customer-paid shipping charge will be confirmed before shipment and will not increase because HARA fulfills or receives the item in a different country.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

INSPECTION & APPROVAL

Authorization to send an item back does not constitute final approval. All items are inspected upon receipt.

We will communicate approval or rejection within 3 business days of receipt. If an item is rejected, we will explain why and provide supporting photographs where appropriate.

Items that do not meet the eligibility requirements will not qualify for a change-of-mind refund or exchange. We will contact you to arrange their return and disclose any applicable shipping charge beforehand.

REFUNDS & EXCHANGES

Approved refunds will be issued to the original payment method within 5 business days of approval. Your payment provider may require additional processing time.

Exchanges are subject to availability and will be dispatched after the original item is received and approved. Any price difference or shipping charge will be confirmed beforehand.

If the requested replacement is unavailable, we will contact you to agree on an alternative or store credit. For an eligible full-price online return, you may instead choose a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact customercare@haraconcept.com promptly if your item arrives damaged, defective, or incorrect, ideally within 48 hours of delivery. Include your order number and photographs where possible.

This requested reporting period does not limit your statutory rights or exclude defects discovered later.

Where HARA is responsible, we will cover necessary shipping costs and provide the remedy required by applicable law.

YOUR CONSUMER RIGHTS

This policy does not limit any mandatory cancellation, refund, warranty, or other consumer rights under applicable law.

Any additional exception offered by HARA will be confirmed in writing, including its conditions and deadlines.